Frequently Asked Questions

We offer standard shipping and express shipping for your convenience. Standard shipping typically takes 3-5 business days within the continental US. Express shipping is available for faster delivery within 1-2 business days for an additional fee of $12.95. International shipping is also available, with delivery times ranging from 7-14 business days.

Yes, we offer free standard shipping on all orders over $50 within the continental US. This means that once your order totals $50 or more, shipping is completely free. For orders under $50, a flat rate of $5.95 applies for standard shipping.

Once your order has been shipped, you will receive an email with a tracking number. You can use this tracking number to monitor the status of your shipment in real-time. Tracking information is updated regularly to provide you with the latest delivery updates. If you have any issues, please contact us at info@extfox.com.

For international orders, delivery times vary by location but generally range from 7-14 business days. We use reliable shipping partners to ensure your package arrives safely and on time. If you have any specific delivery concerns, please reach out to us for more detailed information.

We have a 30-day return policy. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, please contact us at info@extfox.com. Once your return is accepted, we’ll send you a return shipping label and instructions on how to send your package back.

Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Additionally, we do not accept returns for hazardous materials, flammable liquids, or gases. If you have questions about your specific item, please get in touch with us.

Once we’ve received and inspected your return, we’ll notify you of the approval status of your refund. If approved, your refund will be automatically credited to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return, please contact us at info@extfox.com.

Yes, the fastest way to ensure you get what you want is to return the item you have and once the return is accepted, make a separate purchase for the new item. If you need to exchange an item, please start the return process and once it is accepted, you can place a new order for the item you wish to receive.

We currently accept payments in MKD currency. For your convenience, prices are displayed in the format $ or with currency symbol as $ USD. If you have any questions about payment methods or need further assistance, please contact us at info@extfox.com.

We do not support any digital wallets at this time. For all other payment methods, there are no additional fees for using our services. If you encounter any issues during the payment process, please reach out to us for help. We are here to ensure a smooth and hassle-free transaction experience.

Once your order is placed, we process it as quickly as possible. Typically, orders are processed within 1-2 business days after receipt. If you have placed an order and need an update on its status, please contact us at info@extfox.com. We aim to provide timely and efficient service to all our customers.

Yes, you can track the status of your order once it has been shipped. You will receive an email with a tracking number that you can use to monitor the progress of your shipment. If you need further assistance or have any questions about your order status, please reach out to us at info@extfox.com.