Frequently Asked Questions

We offer standard shipping and express shipping. For standard shipping, we provide free shipping on all orders over $50 within the continental US, usually delivered in 3-5 business days. If your order is under $50, a flat rate of $5.95 applies. Express shipping is available for $12.95 with delivery in 1-2 business days. International shipping varies by location, with delivery times ranging from 7-14 business days. All orders include tracking information sent via email once your package ships.

Yes, we offer international shipping to select countries including Austria (AT), Germany (DE), France (FR), and the United States (US). Shipping costs and times vary by location. Orders are typically delivered within 7-14 business days. You can expect to pay additional fees based on your destination's distance and weight. For specific details, please visit our shipping page.

Once your order ships, you will receive an email with a tracking number. You can use this tracking number to monitor the status of your package through our shipping partner's website. Updates will be provided throughout the delivery process, ensuring you can expect your package within the estimated delivery time frame. For any issues, please contact us at info@extfox.com.

We offer a 30-day return policy. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. To start a return, contact us at info@extfox.com. We'll send you a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right. Send your concerns to info@extfox.com along with a photo of the problem. We will provide a solution, which may include a replacement or refund. For personalized assistance, reach out to us directly.

We accept payments in the following currencies: EUR and MKD. Prices are displayed in USD. We do not currently support digital wallets. For payment in other currencies, we recommend converting to USD or EUR before purchasing. For more details, visit our payment page or contact us at info@extfox.com.

For international orders, additional fees may apply based on your destination's distance and weight. These fees will be calculated at checkout. We also recommend checking with your local customs office for any potential import taxes or fees. For specific information about fees, visit our shipping page or reach out to us at info@extfox.com.

Your payment details are protected using secure encryption methods during the transaction process. We follow industry-standard security protocols to ensure your financial information remains confidential and secure. For more information on our security measures, visit our privacy policy page or contact us at info@extfox.com.

If you encounter issues with your payment, please contact us immediately at info@extfox.com. Our support team will assist you in resolving the problem promptly. We also recommend reviewing your bank statements to ensure the transaction was processed correctly. For further assistance, reach out to our customer service team.

Unfortunately, we do not accept returns on sale items or gift cards. If you have a gift card and need assistance, please contact us at info@extfox.com. We will do our best to help you resolve any issues. Gift cards cannot be refunded or exchanged for store credit.

We offer a 30-day return policy. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. To start a return, contact us at info@extfox.com. We'll send you a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

If your return is not processed, please contact us at info@extfox.com with the order number and a detailed description of the issue. We will review your case and work to resolve it promptly. Ensure you have the receipt or proof of purchase and follow our return instructions carefully. For any questions, reach out to us directly.

Once we've received and inspected your return, we'll notify you of the approval status of your refund. If approved, your refund will be automatically credited to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process and post the refund. For more details, visit our returns page or contact us at info@extfox.com.

Certain types of items cannot be returned. These include perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. For more information, visit our returns policy page or reach out to us at info@extfox.com.

Unfortunately, we do not accept returns on sale items or gift cards. If you need to return a sale item, please contact us at info@extfox.com for assistance. We will do our best to help you resolve the issue. Note that sale items cannot be refunded or exchanged for store credit. For more details, visit our returns policy page.

Once we receive your order, it typically takes 1-3 business days to process. Processing time may vary depending on the item's availability and our current workload. After processing, we will notify you via email with a tracking number for your shipment. For more information, visit our order processing page or contact us at info@extfox.com.

Unfortunately, you cannot track your order before it ships as we only provide tracking information once your package has been dispatched. You will receive an email with a tracking number once your order ships. For any questions or to ensure your order is being processed, contact us at info@extfox.com.

If your order has not been shipped within the expected processing time, please contact us at info@extfox.com. We will check the status of your order and provide you with an update. If there are any delays, we will inform you promptly and work to resolve the issue. For more details, visit our order processing page.

Once an order has been placed and processed, it cannot be changed or canceled. If you need to modify your order before it is processed, please contact us at info@extfox.com as soon as possible. Note that any changes or cancellations after processing may result in additional fees or delays. For more information, visit our order processing page.

To place an order, you will need to provide your billing and shipping information, including your name, address, email, and payment details. Customer accounts are optional but recommended for future purchases. Ensure all information is accurate to avoid delays in processing and delivery. For more details, visit our order processing page or contact us at info@extfox.com.

Yes, customer accounts are optional. While not required to make a purchase, creating an account allows you to save your information for future orders, track your order history, and receive updates on your orders. To create an account, visit our sign-up page and follow the instructions. For more details, visit our customer accounts page or contact us at info@extfox.com.

To log in to your customer account, visit our website and click on the 'Login' button at the top right corner. Enter your email address and password associated with your account. If you have forgotten your password, click on the 'Forgot Password' link to reset it. For assistance, contact us at info@extfox.com. Ensure your login credentials are secure to protect your account information.

Yes, you can update your account information by logging in to your customer account. Once logged in, navigate to the 'Account' or 'Profile' section. Here you can update your personal details, including your email address, phone number, and shipping information. For security reasons, ensure you use a strong, unique password for your account. For more information, visit our customer accounts page or contact us at info@extfox.com.

With a customer account, you gain several benefits including the ability to save your shipping and billing information for quicker checkouts, track your order history, and receive updates on your orders. You can also access exclusive promotions and discounts. For more details, visit our customer accounts page or contact us at info@extfox.com. Note that while accounts are optional, they enhance your shopping experience.

To delete your customer account, please contact us at info@extfox.com with a request to remove your account. We will review your request and process it as soon as possible. Please note that deleting your account will remove all your order history and saved information. For more details, visit our customer accounts page or contact us directly.