Frequently Asked Questions

We offer standard shipping for domestic orders within the US. For orders over $50, shipping is free and typically takes 3-5 business days. For orders under $50, a flat rate of $5.95 applies. For faster delivery, express shipping is available for $12.95, which usually arrives within 1-2 business days. Unfortunately, we do not ship internationally at this time.

Once your order ships, you will receive an email with a tracking number. You can use this number to track your package through the shipping carrier’s website. Tracking information is updated regularly, so you can monitor the progress of your shipment in real time.

For domestic orders under $50, a flat shipping rate of $5.95 applies. Express shipping is available for an additional $12.95 for faster delivery. There are no additional shipping costs for orders over $50. Please note that we do not charge for international shipping at this time.

Standard shipping for domestic orders typically takes 3-5 business days. Express shipping is available for 1-2 business days for an additional fee of $12.95. These timeframes are estimates and may vary slightly based on the location and other factors.

Once an order is placed and processed, changing the shipping address is not possible. To ensure your order arrives at the correct location, please double-check your shipping details before finalizing your purchase. If you need to update your address, you should contact us immediately after placing your order but before it is processed.

We offer a 30-day return policy. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, contact us at info@extfox.com. Please note that we do not accept returns for sale items or gift cards.

To initiate a return, please contact us at info@extfox.com with your order number and details of the item you wish to return. Once we receive your request and verify your eligibility, we will send you a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have questions or concerns about your specific item, please get in touch with us.

Once we have received and inspected your return, we will notify you of the approval status of your refund. If approved, your refund will be automatically credited to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

If you are shipping to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. Your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. You’ll also need the receipt or proof of purchase. If you decide to return your item, please follow the return instructions provided by us.

We accept payments in MKD currency. Currently, we do not support any digital wallets. For your convenience, we provide a seamless checkout process to ensure a smooth payment experience.

We do not charge any transaction fees for payments made in MKD currency. However, please be aware that your bank or payment processor may impose their own fees for international transactions. These fees are outside of our control and are the responsibility of the customer.

We take the security of your payment information very seriously. All credit card information is encrypted during transfer over networks to ensure your data remains secure. We use industry-standard security protocols to protect your financial information and comply with all relevant legal requirements.

Currently, we only accept payments in MKD currency. We do not support payments in other currencies. If you have any issues or questions regarding currency, please contact us at info@extfox.com for further assistance.

If you encounter any issues during payment, please first check your internet connection and browser settings. If the problem persists, contact us at info@extfox.com with details of the issue, including any error messages you may have received. We will do our best to resolve the issue promptly.

Once we receive your order, it is processed promptly. Typically, orders are processed within 1-2 business days. After processing, we will send you an email confirmation with your tracking information. Processing times may vary slightly based on order volume and other factors.

Yes, you can track the status of your order through your account on our website or via the tracking information we provide once your order ships. Tracking information is updated regularly to keep you informed about the progress of your shipment.

If your order is delayed beyond the expected delivery time, please contact us at info@extfox.com with your order number. We will check the status of your order and provide you with an update. In some cases, delays may be due to shipping carrier issues or other factors outside our control.

To update your order information, such as your shipping address or payment details, please contact us as soon as possible at info@extfox.com before your order is processed. Once an order is processed, changes to the shipping address are not possible. For any other updates, we will do our best to assist you.

If you do not receive your order, please first check your email for any tracking information or updates. If you still do not receive your order after the expected delivery date, contact us at info@extfox.com with your order number. We will investigate the issue and take appropriate action, which may include resending the order or providing a refund.