EXTFOX · Help centre

Everything you need to know

Q: How long does delivery take?

Once the parcel is on its way:Domestic: 1-2 business daysRest of Europe: 3-5 business daysInternational: 7-12 business days, depending on customsPeak periods such as Black Friday and the December holidays can add a day or two.

Q: What is your return policy?

You have 30 days from delivery to return anything that is unused and in its original packaging. No explanation needed.Personalised items, and anything sold as final sale, cannot be returned unless it arrived faulty.

Q: When will I get my refund?

We inspect returns within 2 business days of arrival and issue the refund immediately after.The money lands back on your original payment method, usually 3-5 business days for cards, faster for PayPal and most local wallets.

Orders, shipping, returns and payments. Search the whole knowledge base and get a straight answer in seconds.

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Orders & shipping

When will my order ship?

Orders placed before 2pm CET on a business day leave the warehouse the same day. Anything after that, or over a weekend, ships the next working day.

You will get a confirmation email the moment the parcel is handed to the carrier. That email contains your tracking number.

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How long does delivery take?

Once the parcel is on its way:

Domestic: 1-2 business days
Rest of Europe: 3-5 business days
International: 7-12 business days, depending on customs

Peak periods such as Black Friday and the December holidays can add a day or two.

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Do you ship internationally?

Yes. We ship to most countries worldwide. Available destinations and live shipping rates are shown at checkout as soon as you enter your address.

If your country is not listed, write to us: we can usually arrange a quote manually.

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How do I track my order?

Every shipment gets a tracking link by email. Open it and you will see the carrier's live status.

Tracking can take up to 24 hours to show its first scan. That is normal and does not mean anything went wrong. If it is still blank after two business days, contact us and we will chase the carrier.

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Can I change or cancel my order?

If the order has not shipped yet, yes. Reply to your order confirmation email as soon as you can and we will update the address, swap a variant, or cancel it outright.

Once the parcel is with the carrier we cannot recall it, but you can still refuse delivery or use the normal return process.

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Returns & refunds

What is your return policy?

You have 30 days from delivery to return anything that is unused and in its original packaging. No explanation needed.

Personalised items, and anything sold as final sale, cannot be returned unless it arrived faulty.

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How do I start a return?

Message us with your order number and which items you are sending back. We reply with a prepaid label and a short set of instructions.

Drop the parcel at any pickup point within 14 days of receiving the label, and you are done.

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When will I get my refund?

We inspect returns within 2 business days of arrival and issue the refund immediately after.

The money lands back on your original payment method, usually 3-5 business days for cards, faster for PayPal and most local wallets.

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Who pays for return shipping?

We do, for the first return on any order within the EU. Additional returns on the same order carry a small label fee, deducted from the refund.

If an item arrived damaged, faulty, or simply is not what you ordered, return shipping is always on us, and we will say sorry properly.

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Payments & pricing

Which payment methods do you accept?

All major cards (Visa, Mastercard, American Express), plus Apple Pay, Google Pay, PayPal, and Shop Pay. Local methods appear automatically based on your country.

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Is checkout secure?

Yes. Checkout runs on Shopify's PCI-DSS Level 1 certified platform over an encrypted connection. We never see or store your full card number. It goes straight to the payment provider.

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Will I be charged customs duties or taxes?

Inside the EU, the price you see includes VAT and there is nothing more to pay.

For deliveries outside the EU, your local customs authority may charge import duty or tax on arrival. That charge is set by your country, not by us, and is paid directly to the carrier.

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Products & sizing

How do I choose the right size?

Every product page has a size guide with real measurements taken from the garment, not from a generic chart.

Between two sizes? Size up. Our fits run slightly trim. And if it is wrong when it arrives, the first exchange is free.

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What if an item is out of stock?

Use the Notify me button on the product page. You will get a single email the moment it is back. No newsletter, no follow-ups.

Most restocks land within four to six weeks. Anything permanently discontinued is marked as such on the page.

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Are products covered by a warranty?

Every item carries a 2-year warranty against manufacturing defects, on top of your statutory rights.

Send us a photo and your order number and we will repair, replace, or refund, whichever suits you best.

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Account & privacy

Do I need an account to order?

No. Guest checkout is always available and takes about a minute.

An account is simply faster next time: saved addresses, order history, and one-click reordering.

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How do you handle my personal data?

We collect only what is needed to process and deliver your order, and we never sell it. Data is stored inside the EU and handled under GDPR.

You can request a copy of your data, or ask us to delete it, at any time. Just write to us and we will action it within 30 days.

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How do I reach a real person?

Use the contact form, or reply to any email we have sent you. Messages reach the same small team that packs the orders.

We answer weekdays 9:00 to 17:00 CET, usually within two hours.

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Multi-language

One FAQ, every language you sell in

The same FAQ, fully translated. AI automatically translates search, categories and answers into every language you sell in. You can manually edit anything.

EN English

When will my order ship?

Orders placed before 2pm CET on a business day leave the warehouse the same day. Tracking arrives by email.

How do I track my order?

Every shipment gets a tracking link by email. It activates within 24 hours.

FR Français

Quand ma commande sera-t-elle expédiée ?

Les commandes passées avant 14h CET un jour ouvré quittent l'entrepôt le jour même. Suivi envoyé par e-mail.

Comment suivre ma commande ?

Chaque envoi reçoit un lien de suivi par e-mail. Il s'active sous 24 heures.

NL Nederlands

Wanneer wordt mijn bestelling verzonden?

Bestellingen op werkdagen vóór 14:00 CET verlaten dezelfde dag ons magazijn. Tracking ontvang je per e-mail.

Hoe kan ik mijn bestelling volgen?

Elke zending krijgt een trackinglink per e-mail. Die wordt binnen 24 uur actief.

AI automated translation with full manual control. Works with Shopify Markets + Translate & Adapt.

Storefront layouts2 layouts included

Layouts shoppers will actually read

Two production FAQ looks. Same SEO and AEO underneath, different reading experience.

Classic

Essential

Clean accordion layout shoppers already trust

Single-column accordion
Dawn-native styling
Fastest for under 20 questions

Best for minimal catalogs

Nebula

Answers that get found, and quoted

The same answers, machine readable everywhere else. Pick a capability to see what ships in the HTML.

storefront output · view-source200 · server-rendered

Structured Q&A that ChatGPT, Perplexity and AI Overviews can quote. Your store as the cited source.

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}

FAQPage, BreadcrumbList and Product markup. Server side, valid, rich-result ready.

{
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  "@type": "BreadcrumbList",
  "itemListElement": [
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      "name": "Help centre", "item": "/pages/faq" },
    { "@type": "ListItem", "position": 3,
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}

AI automated translation with manual override. One FAQ, every Shopify locale. hreflang alternates plus inLanguage on each Question so engines serve the right language.

<link rel="alternate" hreflang="en"
      href="https://extfox.com/pages/faq">
<link rel="alternate" hreflang="fr"
      href="https://extfox.com/fr/pages/faq">
<link rel="alternate" hreflang="x-default"
      href="https://extfox.com/pages/faq">

{
  "@type": "Question",
  "inLanguage": "fr",
  "name": "Quand ma commande sera-t-elle expédiée ?"
}

Runs as a Shopify app embed on the storefront. JS and CSS ship minified, with page speed as a first-class constraint.

<!-- Shopify app embed · theme app extension -->
<script src="extfox-faq.min.js" defer></script>
<link rel="stylesheet" href="extfox-faq.min.css">

# app embed · minified assets · defer JS · page-speed first

PagesProductsCollectionsBlog postsminified JS/CSS

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Everything you need to know

Orders & shipping

When will my order ship?

How long does delivery take?

Do you ship internationally?

How do I track my order?

Can I change or cancel my order?

Returns & refunds

What is your return policy?

How do I start a return?

When will I get my refund?

Who pays for return shipping?

Payments & pricing

Which payment methods do you accept?

Is checkout secure?

Will I be charged customs duties or taxes?

Products & sizing

How do I choose the right size?

What if an item is out of stock?

Are products covered by a warranty?

Account & privacy

Do I need an account to order?

How do you handle my personal data?

How do I reach a real person?

One FAQ, every language you sell in

Layouts shoppers will actually read

Answers that get found, and quoted